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Regulations

§1.

  1. The regulations define the rules for providing services, responsibilities, and staying on the premises ofZakole Czarnej Hańczy, which is a contract that is entered into by making a reservation, paying a deposit, or the full payment for the stay at the retreat.
  2. By performing the aforementioned actions, the Guest confirms that they have read and accepted the terms of the regulations.
  3. The regulations apply to all Guests and all other individuals staying on the premises of the Zakole Czarnej Hańczy.
  4. The house rules are displayed in every house and apartment.

§2.

  1. Confirmation of a reservation is made by paying a deposit of 40% of the total fee for the entire stay. The remaining amount is settled on the day of arrival.
  2. If the deposit is not paid within 5 days, the reservation is forfeited. In the event of cancellation, the deposit is non-refundable but can be transferred to another convenient date (valid for 1 year).
  3. In the event of a shortened stay due to reasons beyond our control, no refunds will be given for unused days.
  4. When making a reservation directly on the cisowewzgorze.pl website, a deposit of 40% must be paid after making the reservation. Upon receipt of the paid deposit, the Guest will receive a confirmation of the reservation.
  5. If the reservation is made through other portals, the reservation and complaint procedures specified in the offer/portal regulations apply.

§3.

  1. The stay begins at 4:00 PM and ends at 11:00 AM the next day. If possible, we will accommodate other hours upon prior agreement.
  2. Third parties may only be present on the premises of the retreat in the presence of the Guest between 8:00 AM and 10:00 PM.
  3. Throughout the stay at the retreat, children under 13 years of age should be under constant supervision and care of their legal guardians. Legal guardians are responsible for the actions of children, including any damages or losses caused.
  4. A curfew applies on the premises of the retreat from 11:00 PM to 7:00 AM.
  5. The behavior of Guests and individuals using the services of the retreat should not disturb the peaceful stay of other Guests. The retreat may refuse further services to individuals who violate this rule.
  6. The Guest of the retreat is fully responsible (financially) for any damages or destruction of furnishings and technical equipment caused by Guests, their accompanying persons, or visiting individuals.
  7. The Guest should immediately notify the retreat owners of any damages.
  8. We are not responsible for money and other valuable items left in the room, as well as for the damage or loss of the Guest’s vehicle or other vehicles.
  9. The person affected or their legal guardian is directly responsible for the consequences of accidents occurring on our premises.
  10. Smoking is strictly prohibited on the premises of the retreat, including all indoor areas.
  11. Pets are allowed on the premises of the retreat only after prior agreement.
  12. Guests can use the free, unguarded parking spaces.

§4.

  1. The service provider operating the Zakole Czarnej Hańczy is Brain Farm Paweł Szwedziński, located at Rowele 34, 16-406 Rutka-Tartak. The Tax Identification Number (NIP) is 8341565055.
  2. The booking details provided in the reservation form must be complete and free of errors, especially regarding the name, email address, and phone number. Providing incomplete or incorrect information will result in the immediate removal of the reservation from the system.
  3. The payment card operator is PayPro SA Agent Rozliczeniowy, located at ul. Kanclerska 15, 60-327 Poznań. PayPro SA is registered in the National Court Register maintained by the District Court Poznań Nowe Miasto i Wilda in Poznań, under the VIII Economic Department of the National Court Register with the registration number KRS 0000347935, Tax Identification Number (NIP) 7792369887, and National Business Registry Number (Regon) 301345068.
  4. The term “Client/Guest” refers to any individual who is at least 18 years old and has full legal capacity, as well as a legal entity or an organizational unit without legal personality that has legal capacity granted by law and meets the requirements described in the Regulations. This includes making or canceling reservations through the Online Reservation System.

§5.

  1. Complaints related to the provision of services should be submitted in writing to the service provider’s address or electronically to the service provider’s email address: rezerwacje@zakoleczarnejhanczy.pl
  2. The complaint should include the following customer information: name, surname, customer address, email address provided during the reservation, and a description of the problem that has arisen in connection with the use of the service.
  3. The service provider will consider the complaint within a period of up to 14 business days. Immediately after reviewing the complaint, the service provider will provide the customer with a response regarding the complaint. The response will be sent in the same form in which the complaint was submitted, either to the email address provided by the customer in the complaint or to the customer’s mailing address.